RETURN POLICY

Each artwork I offer is a unique piece, created with care and emotion. However, if for any reason you are not fully satisfied with your purchase, here are the return conditions:

Return period:
You have 14 calendar days from the date of receipt to notify me of your wish to return the artwork.

Return conditions:
The artwork must be returned in its original condition, carefully packaged, and must not be damaged, altered, or displayed. Return shipping costs are the responsibility of the buyer.

Procedure:
Please contact me by email at atelier@alainrouschmeyer.com, specifying your order number and the reason for the return. A return address will then be provided to you.

Refund:
Once the artwork is received and inspected, a refund will be issued within 7 business days using the original payment method (excluding shipping fees).

Damaged artwork during transport:
If the artwork arrives damaged, please take photos immediately upon receiving the package and contact me right away by email, by phone at +33 (0)6 03 25 38 63, or via SMS. Together, we’ll find a solution.